Would You Recommend Your Own Business? Think about the last time you told a friend about a business you loved. What made you do it? Was it just great service, or was there something more? Now, flip the question: If a customer had a fantastic experience with your...
It all started with a simple promise—fast, reliable delivery. When Amazon introduced free two-day shipping through its Prime membership, it wasn’t just offering convenience; it was setting the foundation for one of the most powerful customer retention strategies in...
Is Your Business Forgettable? Here’s How to Change That Have you ever walked past a restaurant, salon, or shop that looked great—but never felt the urge to go inside? Now, think of the brands that people line up for, the ones customers can’t stop talking about. What’s...