"The customer is always right." It’s one of the most misunderstood phrases in business. Some take it to mean that businesses should do everything in their power to please customers, no matter how unreasonable the request. But in reality, that’s not what the phrase...

A Vision That Almost Never Was Femi always had a business idea—one that had been sitting in the back of his mind for years. He dreamed of launching a fashion brand inspired by African prints, something that blended traditional styles with a modern touch. But every...

In 2009, two former Yahoo employees, Brian Acton and Jan Koum, set out to create a simple messaging app that would revolutionise communication. At the time, SMS was expensive, international messaging was even worse, and most messaging apps were clunky and unreliable....

"The customer is always right." It’s one of the most misunderstood phrases in business. Some take it to mean that businesses should do everything in their power to please customers, no matter how unreasonable the request. But in reality, that’s not what the phrase...

A Vision That Almost Never Was Femi always had a business idea—one that had been sitting in the back of his mind for years. He dreamed of launching a fashion brand inspired by African prints, something that blended traditional styles with a modern touch. But every...

In 2009, two former Yahoo employees, Brian Acton and Jan Koum, set out to create a simple messaging app that would revolutionise communication. At the time, SMS was expensive, international messaging was even worse, and most messaging apps were clunky and unreliable....